QUESTIONS ABOUT ORDERING
1. How do I place an order?
Once you choose the McLaren product from the Product Finder, submit a quote request or call our customer service department. A dedicated McLaren sales representative will contact you within 24 hours to provide you with information about availability, price and product characteristics.
2. May I purchase a single tire or track?
Yes, you may purchase a single tire or track; however, we do recommend ordering in sets when possible to maximize machine performance and balance.
3. What shall I do if I can’t find my machine in your product catalog?
If you cannot find the make and model in the search box, this does not mean that we cannot offer you a solution. Please, contact our sales department at [email protected] for further assistance.
4. What shall I do if I ordered the wrong product?
Keep calm and contact us at [email protected] or call 1-800-836-0040 (Toll Free USA). Our dedicated team will help you find the right product and fix the mistake. Make sure to have your order number and in case you already received your goods – the serial number and SKU of the product. You can find this information on the label.
QUESTIONS ABOUT PAYMENT
1. How should I pay?
McLaren Industries Inc. accepts payment by credit card, check and bank wire transfer. No other payment methods are currently accepted.
2. Can I get a discount if I order 2 or more sets?
We have various promotions and items on sale. Contact our sales representatives to get the best offer for the desired McLaren product.
3. I want to become an authorized McLaren dealer, what is the procedure?
To join our dealer network, simply contact us and a McLaren representative will get in touch with you shortly to find out more about your company and to provide information about our dealer conditions.
QUESTIONS ABOUT SHIPPING
1. What is the shipping cost for my order? Do you ship to my country?
We can arrange worldwide deliveries. For delivery destinations check out our Delivery terms. Please, submit a quote request to obtain the delivery cost to your address. If you are resident of a country which is not listed here, please contact us at [email protected] or call 1-800-836-0040 (Toll Free USA).
2. What should I do if my country is not in the list of destinations on your website?
We have flat shipping rates for most parts of continental North America and we can offer you a total price for the product straightaway. For some areas, we would need a couple of days to check the cost of delivery. For more details, please refer to our Delivery terms or contact us at [email protected] or call 1-800-836-0040 (Toll Free USA) to get your shipping rate.
3. How long will it take for my order to be delivered?
Delivery time depends on the delivery destination. For more information check out our Delivery terms.
4. May I use my own logistics company?
Yes, you are free to organize your own transportation. Conditions and additional pick-up fee apply if customer wishes to pick up directly from our warehouse. Please, contact us at [email protected] or call 1-800-836-0040 (Toll Free USA) for more details.
5. May I pick up my order?
Yes. Conditions and additional pick-up fee apply if customer wishes to pick up directly from our warehouse. Please, refer to our Delivery Terms for more details.